E-Care ref 538008

I Purchased a 42 inch Toshiba TV from MediaMarkt in Belgium and it went wrong so under the guarantee I asked for the TV to repaired and contacted E-Care in Antwerp who then picked the TV up some two weeks later.

After several more weeks I contacted E-Care who said they could not get the parts to repair the TV and would send a credit note to MediaMarkt so that I could go and get myself a new TV and since the credit note was ‘In the post’ and I had been without a TV for two months I paid a deposit for a new TV.

Day after day I contacted MediaMarkt to ask if the credit note had arrived so that I could pick my new TV up only to be told the credit note had not arrived and that they were chasing it up.

Today some ten weeks later I am still without a TV and have been told that the parts to fix the TV have arrived and I will be getting my old TV returned some time later this week.

Clearly E-Care and MediaMarkt have been telling Lies and using me as pig in the middle and have failed to provide a reasonable service in taking far too long to fix and return my TV and using deceit as a delaying tactic.

Does anyone know the legal position on this ?

I would avoid both companies unless you like being scammed like me.